Returns and Exchange

We offer a 7 day no questions asked return & exchange policy at Nyrajewels.com. We offer only store credit for returns , we do not offer cash refund.

Custom-made products ; products bought during a sale or offer period and International Orders are not eligible for return or exchange.

What if I need to return something I purchased? 

  • In the unlikely event that you are not happy with your purchase, please send us back the jewellery carefully packed to keep it safe from damage, and send it to the following address:

Do you have reverse pick-up facility? 

  • No we do not have any reverse pick-up option as of now, you will have to courier the product back to us.

 What are the conditions? 

  • Returns can be made only within 7 days from the receipt of the order at your end.

Will you refund the money?

  • We only offer a store credit that can be used for a future purchase. WE DO NOT OFFER CASH REFUNDS.

What is the amount that I can expect to be credited?

  • The actual amount you paid for the order/product, after deducting shipping and handling charges.   

What if I receive a damaged product?

  • We take great care in packaging our products safely yet if  your merchandise arrives damaged, please mail/ whatsapp us photo of the damaged product within 48 hours of receiving your order. We will send you a replacement as quickly as possible.

Custom-made products

We will not accept return or exchange for custom made products or items that have been altered in any way.

Sale items (if applicable)

No exchanges/returns allowed for all products bought during a sale or offer period.

International Orders

We do not accept returns or exchanges for orders that have been shipped to international addresses as the shipping cost is prohibitively expensive.

The only exception being if you recieve a damaged piece of jewellery. We take great care in packaging our products safely yet if  your merchandise arrives damaged, please mail/ Whatsapp us photo of the damaged product within 48 hours of receiving your order. And we will address the issue.

How do I cancel an order?

  • Orders can be cancelled only within 24 hours. To cancel an order, please send us an email at [email protected] or Whatsapp on 9113951814 with your order number within 24 hours from the time order is placed. All returns are subject to the discretion of KO Jewellery but we always put the customer first. 

For any other questions or clarifications, please reach out to the NyraJewels team at [email protected] or Whatsapp on 9242216137.